Fastest: call us
Most changes and cancellations take a few minutes on the phone. Have your confirmation number ready.
24 hours a day, 7 days a week
Or send us a request
Sending a request does not change or cancel your booking by itself — it's only final once we confirm it to you in writing. Cancellation deadlines follow the hotel's local time, so if a deadline is close, please call.
Booked directly with a hotel or on another website? We can't see or change those bookings. Please contact the hotel or the company you booked with.
Common questions
Where do I find my confirmation number?
It's near the top of the confirmation email we sent after booking. Can't find it? Check spam, or send the form above with your last name, email and check-in date and we'll look it up.
Can I cancel for free?
It depends on the rate you booked. Free-cancellation rates can be cancelled without charge until the deadline in your confirmation. Non-refundable rates can't be refunded. See our Cancellation Policy.
How long does a refund take?
Once a refundable cancellation is processed, the refund goes back to the card you paid with. Banks usually take 5–10 business days to show it.
Can I add a special request, like early check-in?
Yes — we pass it to the hotel. Early check-in, connecting rooms or a high floor depend on availability and aren't guaranteed unless confirmed in writing.
Will my hotel loyalty points apply?
Usually not. Bookings made through a third-party service like Hotel Hotline typically don't earn hotel loyalty points or member benefits.